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Your data

Delete your MyDash account

You can delete your account and all of its data at any time, from the app, the web or by email. It takes effect immediately and cannot be undone.

Three ways to delete it

  1. In the iPhone or Android app

    1. Open MyDash and sign in.
    2. Go to Settings.
    3. Tap Delete account and confirm.

  2. On the web

    1. Sign in at mydash-app.u.jpapps.net.
    2. Go to Settings.
    3. Choose Delete account and confirm.

  3. By email

    1. Email privacy@mydash.app from the address you use to sign in to MyDash.
    2. Ask us to delete your account.
    3. We delete it and reply to confirm.

Email a deletion request

What happens

What is deleted

Everything below is deleted immediately when you confirm.

  • Your account: name, email address, password and settings
  • Your connected apps, including their stored access tokens and API keys
  • All your KPI numbers and their history
  • Your scheduled updates and alerts
  • Your destinations: email addresses, phone numbers, chats, webhooks and Notion pages
  • Your devices’ push notification tokens

What is kept

Nothing, unless the law requires it

We keep nothing from a deleted account except what the law requires us to keep, such as billing records for paid plans. That data is kept only for as long as the law says, and is used for nothing else.

Copies in our encrypted backups expire on their own within 30 days and are never restored into the service.

Deleting your MyDash account does not delete anything in the apps you connected. To remove MyDash’s access there too, remove it in each app’s settings, for example Facebook → Settings → Business integrations, or your Google Account → Third-party connections.

Only want to remove one app? Disconnect it under Connections instead: its tokens and numbers are deleted and the rest of your dashboard stays. See the Privacy policy for details, or write to privacy@mydash.app.